REVISION POLICY

The number of revisions depends on the package you select. You may request revisions according to the limits stated in your package. Revisions will be provided at no additional cost as long as the original design concept remains unchanged. Revised designs are generally delivered within 48 hours.

Any changes requested after the final design has been approved will be treated as a new order and may be charged separately.

REFUND POLICY

Prime Bytesols will not provide refunds if:

• You purchased a special or discounted package.
• The initial design concept has been approved.
• You have requested revisions.
• The cancellation is for reasons unrelated to Prime Bytesols.
• You have not responded for more than two weeks during the project.
• Company policies or terms have been violated.
• Another company or designer has been hired for the same project.
• The required project brief or information has not been provided.
• A complete change in the original design direction is requested.
• The refund request is submitted after the allowed refund period.
• The business closes, changes its name, or changes direction.
• Refunds will not be issued for change of mind, partner disagreements, or reasons unrelated to the service provided.
• For bundled services, any eligible refund will apply only to the affected service, not the entire bundle.
• No refunds will be available after seven (7) days from the purchase date.
• SEO, social media services, domain registration, hosting, trademarks, copyrights, paid plugins, SSL, DDoS protection, and similar third-party services are non-refundable.
• Website refunds will not be available once the design is approved and development has started.
• Approved logo or website designs are not eligible for refunds.
• A partial refund of up to 25% may be considered if the client does not provide the initial brief within 10 days of placing the order.

CANCELLATION POLICY

A minimum of 30 days’ notice is required to cancel ongoing website-related services. This allows Prime Bytesols to complete pending work, prepare backups, and arrange a smooth transition.

Cancellation requests must be submitted in writing or by email at least 30 days before the intended cancellation date.

Failure to provide the required notice may result in a cancellation charge of up to 50% of the applicable service fee.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the applicable laws of the United States. Any dispute involving Prime Bytesols will be handled through the appropriate state or federal courts where legally permitted.

Both parties agree to first attempt to resolve disputes in good faith. If the matter cannot be resolved within 30 days, either party may pursue mediation or other remedies available under applicable law.

DELIVERY POLICY

• Completed orders will be delivered through the agreed email address, client account, or project communication channel.
• Turnaround time depends on the selected package, with a minimum estimated delivery time of two business days.
• For urgent orders, please contact our customer support team.

CUSTOMER SUPPORT

Our customer support team is available to assist with project-related questions, concerns, and service inquiries. Response times may vary depending on the nature of the request.

SMS / TEXT MESSAGING TERMS

Program Description: By opting in, you agree to receive SMS messages from Prime Bytesols related to your inquiry, including appointment confirmations, project updates, and account notifications.

Opt-In: Submit your phone number through our contact form and select the SMS consent checkbox.

Message Frequency: Message frequency may vary.

Cost: Message and data rates may apply.

Opt-Out: Reply STOP at any time to unsubscribe.

Help: Reply HELP or contact [info@primebytesols.com](mailto:info@primebytesols.com) or (551) 265-4850.

Consent: SMS consent is not a condition of purchase.

Privacy: See our Privacy Policy. Mobile opt-in information will not be shared with third parties or affiliates for marketing purposes.

COMMUNICATION POLICY

• Prime Bytesols is only responsible for communications made through official contact details listed on our website or provided by an authorized representative.
• We are not responsible for losses or damages resulting from communications through unauthorized contact details.
• A project reactivation fee may apply if the client remains unresponsive for more than 45 days.
• Prime Bytesols takes responsibility for information provided through its official domains and authorized communication channels.